Sr. Field Application Engineer
Job Location : Bengaluru
Job Description:
- Understanding of Embedded sector system products and their applications. i.e., Industrial PC, Industrial motherboard with different form factors, Embedded Box-pcs, Panel PCs, Systems on Modules, and network appliances
- Awareness of competitors and their products, and to suggest suitable products from the portfolio along with new technology.
- Train partners/customers about the product and solution and provide guidance whenever necessary.
- Have a regular update on the products that are being developed in the HQ and understand the target market/customers.
- Address every lead received over a call/email, understand the customer/lead’s technical requirement and its application and project (maybe having to visit for a F2F meeting), and suggest a suitable product with the help of HQ if required.
- Qualify the lead into a customer and follow up on the project and solve the customer’s technical issues in POC/demo.
- Visit customer places to understand requirements and troubleshoot the issue.
- Preparation of BOM after the PO is received and handle system integration smoothly and effectively and front end the QC.
- Post-sale support for customers whenever they face an issue and support. End-complete end-to-end RMA process, resolve the issue and ensure quick TAT for products.
- Strong system integration knowledge and highly skilled and strong troubleshooting methods to handle the RMA process.
- Coordinate with the internal teams for a smooth process.on knowledge and troubleshooting plans to handle the RMA process.
- Should be able to handle multiple projects and RMA processes in parallel.
Pre Requisites:
- Diploma/Bachelor of Electrical/Electronics/ Instrumentation in Engineering.
- Basic understanding of embedded systems and industry knowledge.
- Knowledge of IPC assembly, integration and hardware troubleshooting, and remote supporting ability to customers and educate customers on technical aspects.
- Self-driven and a fast learner with a keen interest in learning a wide range of products and applications.
