RMA (Return Merchandise Authorization)
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Swift Returns. Seamless Support.
To ensure your return process is smooth and efficient, all product returns to Acteck Technology must be accompanied by a valid RMA number. Any product received without an RMA number may face significant delays or risk being lost in transit — for which Acteck cannot assume responsibility.
How to Request an RMA
Step 1: Download the RMA Form
Click [here] to download the official RMA Request Form.
Step 2: Submit Your Request
Email the completed form to [email protected] Our team will promptly review your request and respond with your unique RMA number along with further instructions.
Step 3: Prepare Your Return
- Print and include the RMA form inside the return package.
- Clearly mark the RMA number on the outside of the shipping box.
- Remove any unnecessary accessories before shipping. Acteck is not responsible for returned accessories.
Warranty & Service Policy
Commitment to Quality
Acteck Technology delivers high-performance, rigorously tested products. Despite stringent QA processes, rare defects may occur. In such cases, we’re committed to resolving issues quickly and effectively.
What’s Covered
- DOA (Dead on Arrival): Applies to defects detected within 3 months of delivery. Full replacement provided, with Acteck covering both return and replacement shipping.
- Standard Warranty: 24-month warranty period for eligible products. Repairs are typically completed within 18 business days. Acteck covers return shipping after service.
What’s Not Covered
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- Unauthorized repairs or modifications
- Damage from natural disasters or misuse
- Improper handling or storage
- Tampered or missing warranty labels
- Packaging materials, accessories, or third-party items (e.g., HDDs, CPUs)
Out-of-Warranty Repairs
For products beyond the 24-month warranty or damaged due to misuse:
- Repairs are offered on a chargeable basis.
- Fees include labor, parts, and shipping.
- A cost estimate will be shared prior to repair for approval.
Repair Process
- Get an RMA Number: All service requests must begin with a valid RMA number.
- Ship the Product: Exclude non-essential accessories.
- Service Charges: Apply only to out-of-warranty or non-warranty-compliant units.
Engineering & Product Notifications
Product Change Notification (ECN)
When we make improvements — such as design enhancements or component updates — we’ll notify you in advance through an Engineering Change Notice (ECN). Transition plans will be provided as needed.
End-of-Life (EOL) Policy
When products are being phased out, Acteck will issue an EOL notification, offer a Last Time Buy, and recommend equivalent replacements wherever possible.
Customer Feedback & Claims
We take every concern seriously. If you encounter a quality or technical issue:
- Email us at [email protected]
- We aim to resolve all claims within 48 hours.
You can also track the repair status of your returned unit via our online e-RMA portal [Insert Link].
